Refund Policy

Last updated: November 2025

This Refund Policy constitutes an integral part of a Subscription Policy or other documents governing the purchase and use of subscription products, all of which are located on the respective websites of our applications. Please read this Refund Policy carefully to know the terms and conditions regarding refund eligibility requirements, process, exceptions, and limitations that may apply when you purchase subscription(s) on our website.

For this Policy, “Our Services” refers to the following:

our official websites designed to promote our apps, showcase their features and functionality, and facilitate the purchase of subscription to our products (each referred to as a “Website”); and
our mobile applications available on the Apple App Store or Google Play Store (each referred to as an “App”).

Eligibility for Refund

As a general rule, we do not provide refunds for subscriptions purchased through our Websites, unless your right to a refund is expressly granted by the laws applicable in your jurisdiction.

Depending on the jurisdiction in which you are located, the applicable legislation may grant consumers the right to refund within a specified period without the need to provide reasons for such withdrawal or any other refund right.

EU, UK, Switzerland
For instance, if you reside in a member state of the European Union, the United Kingdom or Switzerland and you purchased a subscription on our Website, you are entitled to withdraw from subscription for any reason within 14 days from the date of purchase.

Brazil
In accordance with Brazilian Consumer Protection Law, you have the right to cancel your purchase within 7 days from the purchase date, for any reason, and receive a full refund.

If you reasonably believe that you are entitled to a refund in accordance with applicable laws and wish to exercise this right, please contact us through available on the Website means of communication.

Refund Exemptions and Limitations

Refunds are evaluated case-by-case and granting a refund for one transaction does not obligate us to provide refunds for similar future requests and the corresponding refund requests may not be satisfied in any the following circumstances:

If your subscription is not canceled at least 24 hours before the next billing date, the renewal charge is non-refundable;
You changed your mind about subscription purchase made on the Website or decided to request a refund for a subscription due to personal reasons (these cases will serve as bases for denial of refund unless the laws applicable in your jurisdiction provide you with the right to withdraw from the purchase for any or no reason within a clearly established grace period after such purchase has been made);
We have reasonable grounds to believe that you use Our Services in violation of the applicable rules and policies governing the use of Our Services, or our third party’s provider's policies or your use of account is unauthorized;
You submit a refund request for a particular subscription period after such subscription period has expired;
For monthly and longer-term subscription periods: if you request a refund later than 14 (fourteen) days since you initially purchased a subscription on the Website or since your subscription renewal for a new subscription period;
For weekly subscription periods: if you request a refund later than 7 (seven) days since your initial purchase of subscription on the Website or since your subscription renewal for a new subscription period;
We have reasonable grounds to believe based on the relevant evidence that your refund request is fraudulent and/or has no legal grounds. For example, we may deny your request for a refund if we detect that you actively used our Services after the purchase of a subscription, and there is no relevant evidence and confirmation that you experienced malfunctions, critical or major bugs during its use. Refusals to provide refunds to actively engaged users in the absence of critical errors and bugs in the operation of the Website and App are additionally substantiated by the fact that we incur significant costs associated with running the AI models that power Our Services.

All Refund exceptions and limitations specified above shall be interpreted and applied without prejudice to refund rights, the rights of withdrawal or other similar rights that should be mandatorily granted to you under applicable laws.

You should also bear in mind that if you make a refund request and it is approved, the refund will be issued only with respect to the subscription period in which the refund request was properly made.

Third Part Refunds:

This Refund Policy applies only to subscriptions purchased directly on our Websites. If you made a purchase via the Apple App Store or Google Play Store, please follow relevant rules and instructions outlined in Apple support article or in Google Play’s Refund Policy.

We do not have access to, or control over, payment data processed through third-party systems.

Refund Process:

If you reasonably believe that you are eligible for a refund in accordance with applicable laws and the present Refund Policy, please send us a corresponding request through available on the Website means of communication.

To ensure that your refund request is processed quickly and efficiently, you may be required to provide your name, email address, transaction details (date and amount), last 4 digits of the card, the proof of purchase (screenshot of the transaction/receipt) and a detailed explanation why you are requesting a refund. Additionally, after receiving your refund request we may ask you to provide additional information, such as further details about your subscription purchase and/or the relevant documentation, other evidence that supports your request and the right to receive a refund. After we receive all information necessary to proceed with your request, we will review it carefully and notify you of the approval or rejection of your refund within a reasonable period of time.

If your refund request is approved, such refund will be issued in the original form of payment. Note that once your request is approved, it may take some time for the refund to be processed and for the funds to be returned to your account. The processing time may vary depending on your financial institution and the applicable payment method.

Changes to the Refund Policy. We reserve the right to modify or update this Refund Policy at any time. Any changes shall be effective immediately upon posting the revised version of Refund Policy on our Websites. It is your sole responsibility to review this Refund Policy periodically and stay informed of updates.